Shipping policy

Free Shipping

No Additional Cost:
All products come with free Standard Shipping, regardless of order size or value.

Fast Order Processing Time

Fast Processing:
Orders are processed on the same day or within 24 hours of receiving the order.

Incomplete Shipments

Multiple Shipments:
Due to various item availabilities and warehouse locations, your order might be delivered in multiple shipments. Rest assured, we will not charge extra for split shipments. The invoice you receive will indicate which items are being shipped separately.

Further Assistance:
If you find that items are missing from your order, please contact our dedicated Customer Service Team at service@bigtimebattery.com for prompt assistance.

Delayed or Missing Orders

Tracking Your Order:
Upon shipment, you will receive an email containing tracking information. You can track your order on carrier websites:

Customer Service:
If your order hasn't arrived as expected, please don't hesitate to reach out to our Customer Service Team at service@bigtimebattery.com.

Damaged or Defective Items

Return Policy:
Your satisfaction is our top priority. If you receive a damaged or defective item, you may return it either in-store or by mail within 30 days of receipt, unless specified otherwise.

Warranty Information

No Registration Required:
You don't need to register your purchase for warranty purposes. However, we strongly recommend keeping your proof of purchase to exercise warranty rights in the future.

Proof of Purchase:
If you don't have proof of purchase, we may use the engraved or stamped date code on top of SLA batteries as evidence for warranty dates.

Warranty Limitations:
We reserve the right to refuse warranty claims without proof of purchase. Orders placed after 30 days of receipt may need to be sent back for approval under warranty.

For any questions or concerns related to shipping or warranty, please contact our Customer Service Team:

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